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Review & Reputation Tracker

Review & Reputation Dashboard

Monitoring Active
Overall Rating
0 / 5.0
Total Reviews
0
This Month
0
+28%
Response Rate
0%
Sentiment Score
0%

Average Rating Trend

Monthly average across all platforms

5.0 4.8 4.6 4.4 4.2 4.0 4.5 4.6 4.5 4.7 4.7 4.8 Oct Nov Dec Jan Feb Mar
Highest: 4.8 (Mar)
Lowest: 4.5 (Oct)
Trend: +0.3

Reviews by Platform

Rating and volume per platform

G
Google
4.8
186 reviews
Y
Yelp
4.5
72 reviews
Facebook
4.7
38 reviews
T
Trustpilot
4.6
16 reviews

Recent Reviews

LIVE
Platform Reviewer Rating Review Snippet Response Status Date
G John D.
Incredible service, the team arrived on time and... Responded (AI) Today
Y Lisa R.
Good work on the AC repair but scheduling took a bit... Responded Yesterday
G Mark S.
Fixed our AC unit in under an hour. Very professional... Responded (AI) 2 days ago
Amy W.
Had to call twice before anyone picked up. The repair... Needs Response 3 days ago
G Tom H.
Best automation company in the area. Fair pricing and great... Responded (AI) 3 days ago
T Rachel K.
Solid work on our heating system. Would recommend to... Responded 4 days ago
G Brian M.
Emergency support at 9pm, they responded right away... Responded (AI) 5 days ago
Y Sandra L.
Average experience. The job was done but communication... Pending 5 days ago
G Kevin J.
Outstanding team. Installed a new furnace quickly and... Responded (AI) 6 days ago
Diana P.
Very happy with the duct cleaning service. Noticed a... Responded 1 week ago

Sentiment Breakdown

AI-analyzed review sentiment

78%
Positive
Positive 78%
Neutral 15%
Negative 7%
Top Mentioned Keywords
professional on time fair price friendly quick response knowledgeable

AI Response Suggestions

Review responses ready for your approval

Needs Response
Amy W. - Facebook - 2 stars
"Had to call twice before anyone picked up. The repair itself was fine but the customer service needs work."
Suggested Response:
Hi Amy, thank you for your feedback. We sincerely apologize for the difficulty reaching us. We've made changes to ensure calls are answered promptly. We'd love the chance to make this right. Please call us directly at (516) 729-6547 and ask for a manager. We value your business.
Pending
Sandra L. - Yelp - 3 stars
"Average experience. The job was done but communication could have been better throughout the process."
Suggested Response:
Hi Sandra, thank you for choosing us. We appreciate your honest feedback about communication. We're actively improving our update process so customers always know the status of their service. We'd love to serve you again and show you the difference.

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